Working During the Holidays

At exactly 12:00 AM of December 25, 2009 and January 1, 2010, I was at work auditing calls. The queue was erratic and a lot of customers were calling in to ask if they can get computers for the holidays (talk about last minute shopping!) Well, of course, I won’t say which company I work for due to technicalities and such, but just for the record, most computer companies are build-to-order companies wherein once customers place orders, that’s the only time when the computers are being manufactured. So either our agents would attempt to sell our pre-built computers, convince the customers to still purchase and we’ll just send them a card, or worst-case scenario, let go of the sale and would just tell the customers to purchase from retail stores like Best Buy, Walmart, Staples, and such. The worst part of this was not only was I auditing calls, we were also asked to take in calls! Poor me and my co-QA. I ended up going home late finishing audits… 🙁 Oh well, at least I get to have double pays. Wonder how much I’d get this coming payday… 👿

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